Airport Assistance Services

Fast Track Assistance

Airport Assist in Melbourne Airport assists in the facilitation of departures by prioritizing security checks and directing people through the outbound passport control in Terminal 2. This is especially effective when the international peaks are in the late-afternoon and evening when queues can be formed very fast..

Meet and Greet

Airport Assist will be able to attend to passengers at curbside drop, within the check-in hall, or at terminal 2 international arrivals. Having four operational terminals simultaneously, a personal escort eliminates misunderstandings and is a valuable time-saving factor.

Lounge Access

There are several Terminal 1, 2 and 3 airline and independent lounges in Melbourne. Airport Assist guarantees that the qualified travelers are not subjected to unnecessary walking and delays to reach the right lounge.

VIP Assistance

As an organized check-in to unobtrusive assistance at the security and boarding gates, VIP Airport Assistance maintains travel organized and predictable, particularly in the time of high-profile events or school holidays rush.

Family & Special Needs

Priority routing, wheelchair services and support of elderly passengers or passengers with children can be reserved. Terminal 2 especially has further walks to some of the international gates which guided support is beneficial.

Baggage & Porter Help

Airport Assist organizes baggage transportation between the curbside and the check in counters or baggage claim to onward transportation. This comes particularly in handy to long-haul customers who come with several bags.

Minimum Recommended Layover

  • Domestic to domestic: 60-90 minutes
  • Domestic - international: 2 hours
  • International to domestic: 2.5 - 3 hours

Transit Assistance

In the case of passengers who are moving between domestic and international flights, Airport Assist would organize the transit of terminals, the time of clearance of the customs and recheck processes to prevent missing the connection.

Layover & Connection Tips

  • All the four terminals are interconnected in one airport precinct. Walking from one domestic terminal to another is normally 5-10 minutes - allow 10-15 minutes to reach Terminal 2 International.
  • International departures are heaviest during the late afternoon and evening. Coming early means less queue time at security and passport control.
  • Terminal 2 has the highest concentration of lounges and food outlets for longer waits.
  • International arrivals are required to pass Australian Border Force and biosecurity inspection. For visa and transit requirements refer to the official government site: https://immi.homeaffairs.gov.au
  • Free Wi-Fi is available in all terminals with easy registration via email.
  • Most international to domestic connections involve collecting baggage, clearing customs and rechecking with the domestic airline.
  • Suggested minimum layover times:
    • Domestic to domestic: 60-90 minutes
    • Domestic - international: 2 hours
    • International to domestic: 2.5 - 3 hours
  • SkyBus provides direct services to the Melbourne CBD in about 25-35 minutes - dependent on traffic.
  • Families can find children's play zones in Terminal 2 near select departure gates.
  • Runway views are best from the International departures area, with the best views near large sections of glass windows.
  • Elderly travelers should request for movement support in Terminal 2 in advance for ease of movement.

WE ENSURE SWIFT, SMOOTH AND SAFE PASSAGE THROUGH AIRPORTS